Frequently Asked Questions

Can I engrave my ring?

Yes, you can personalise your ring with an engraving of up to 15 characters. We offer a selection of different fonts and symbols for a £40 fee. Not all rings are suitable for engraving, so please contact us to confirm the design of your bespoke engagement ring.

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Is all your jewellery hallmarked?

Yes, we are a registered Assay Assured Jewellery Retailer, ensuring all our personalised jewellery pieces are hallmarked according to UK standards.

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Are your diamonds ethically sourced?

Absolutely. We adhere to the Kimberley Process Certification Scheme (KPCS) to ensure our diamonds are ethically sourced and do not fund armed conflicts. This applies to our lab-grown diamonds, precious metals, and coloured gemstones as well.

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Where are your diamonds sourced from?

Our diamonds are sourced from reputable producers in Canada, Botswana, South Africa, and Belgium. We regularly review our suppliers to ensure they meet strict ethical standards.

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Do you offer both lab-grown and natural diamonds?

Yes, we provide both lab-grown and natural diamonds. Please check item descriptions before placing an order.

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How long do bespoke items take to be made?

Most personalised jewellery takes 15-20 working days to craft, while diamond-set pieces can take up to 8 weeks. Contact us if you require a faster turnaround.

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Can my item be made with gems other than diamonds?

Yes, we offer a wide range of gemstones and semi-precious stones. Contact us if you need assistance finding a specific stone.

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Do you have different sizes in loose gemstones?

We offer gemstones in various sizes. If you can't find the size or stone you need on our site, please contact us for assistance.

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What if I order the wrong size ring?

You can return your ring within 30 days of purchase, but certain designs cannot be resized. Note that engraved items cannot be returned. Contact us for more information.

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How will my order get to me?

We use Royal Mail for UK deliveries and FedEx for international orders. High-value items are shipped via a private company for added security.

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How long do deliveries take?

Deliveries are free of charge and shipped promptly after payment clears. We are not responsible for courier delays.

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Can I receive my item any sooner?

For urgent orders, contact us to discuss expedited options. Extra fees may apply for certain designs.

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VAT & Import Duties

VAT is 20% and included at checkout. Channel Islands customers are eligible for tax-free shipping. Contact us for any concerns.

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Can I view or collect my item at a showroom?

We operate solely online, so items cannot be viewed or collected from a showroom.

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How do I return my items?

Orders can be returned within 30 days for a full refund, excluding engraved items. Contact us for return instructions.

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SOLITAIRE REPUBLIC

Where Your Love Story Begins

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